Lockdown has seen the threat of cybercrime increase significantly. More of your team are working from more locations, sharing more data, and connecting from more devices, and using more remote access tools. Hackers are very aware of this and they know that all these new technologies and working methods leave your staff more vulnerable to phishing and social engineering attempts than ever before.
We have recently completed the process for ISO 9001 certification, and we are pleased to announce that as of December 21, 2020, we are now officially ISO 9001 compliant.
In our last newsletter, we mentioned we were launching a support portal, coded from the ground up to make it easier for our clients to meet their support team (virtually), view, log and update their tickets, request a call, request quotes, view their contracts, and access some of the vast array of knowledge that our team possesses.
Phishing attacks are still the number one method of gaining access to a company’s systems and data. No company is safe from phishing and the recent move away from the office has only made this clearer to many of them.
We’re dedicated to not just providing our clients with the best IT solutions but also sharing with them the knowledge they need to use them in the most productive way.
We’ve recently overhauled how we organise our support services to make them simpler to understand and more efficient for our customers.
At Carden IT Services, we’re always investigating new tools to help improve our customers’ experience. The latest tool we’ve added to our IT support stack is Datto RMM.
At Carden IT Services, we’re committed to making it easier for our customers to get the IT solutions they need. To this end, we’re proud to launch our own customer support portal.
As a Cyber Essentials certified company, Carden IT are now able to provide Cyber Essentials certification to our customers.