Some companies don’t need a full-time IT specialist, but if something breaks or malfunctions, they will waste time and money waiting for an expert to come to their premises and repair it. By using the expertise of a remote IT support service as part of their managed IT plan, businesses can have immediate access to an IT helpdesk where expert IT engineers can perform diagnostics and fix issues remotely.
Last year, our average resolution time was under 15 minutes. That’s because most IT problems can be remotely fixed quickly using a combination of experience, remote diagnostics software and access tools. This keeps your company’s expenses down and gives you immediate support when you need it. On the rare occasion that remote support is not able to solve the issue, a dedicated on-site IT engineer can be dispatched to you. Being based in Brighton allows our team quick and convenient access to our clients in Brighton, Sussex and London.
“Carden IT are friendly, professional and an excellent addition to our work family. They are reliable, hardworking and they adapt to the way our firm works, even when it comes to additional training on our bespoke internal software.”
“We've been a client of Carden IT Services for nearly 10 years. We have got to know the staff and directors very well and have complete faith in their abilities. Our IT issues are fixed both quickly and effectively to minimise down time. Carden’s response times are second to none and when we need their help, they can often fix the issue remotely during the first phone call.”
“When we started in April 2012, we required a number of services to host our email, files and case management system. Carden were very helpful in saving on initial outlay when starting the business, using one machine to host two server systems on a high-equipped Dell machine, which had considerable cost savings.”
“Reliable IT is vital for our team to be able to work well. Partnering with Carden IT has freed up time for us to focus on our actual work while they take care of the day to day IT. On top of their technical expertise, they are always friendly, both in person and over the phone and keep us updated with the work they are doing and why it is required.”
“We have used Carden IT for many years and they have developed a very good system for our everyday use. Whether at work or working from home, we can log in to our IT system and stay in communication with our staff. Due to the good service and reliability, we switched our land-lines and mobiles to Carden IT.”
“Having taken over from our previous IT support, we have been very impressed with the quality of service and reliability of Carden. Very efficient, flexible and friendly! They have put in systems that we never had before, allowing us to get on with our work feeling reassured that we are protected and up to speed.”
“We have been working with Carden for a couple of years and lately have been working closely with their director Scott in a complex project involving a third-party source. He's been amazing! Going above and beyond is an understatement for what he has done! We would definitely recommend them to anyone that needs IT support.”
“We have used Carden IT Services for a number of years, and have always found their services to be honest, reliable, and cost effective. Their knowledge of our systems and flexibility has kept downtime during office hours to a minimum and we are very pleased with the out of office service provided.”
“We have been using Carden IT services for a few years now and have found their services to be excellent. They manage our phone system and provide us with IT support. The support team are friendly and very professional. We were so impressed we moved our website hosting to them. A great company - highly recommend.”
“As well as reliably keeping our IT system running healthily, Carden IT Services did a great job migrating our Microsoft Outlook accounts to the Office 365 cloud-based system. We have been really impressed by their efficient and friendly operation and very pleased with how smooth the whole process has been.”
“The team at Carden IT Services are very professional and have a very quick response rate. The service we have received is second to none and the team will always go above and beyond to support us. I would highly recommend Carden IT Services to any business looking for great IT support.”
“We moved over to Carden a few months ago and every member of our company has nothing but positive things to say about Carden and their team. We are a small but growing business and Carden help us prioritise the need for new equipment and suggest alternatives we didn't even know existed, that won't break the bank!”
What are IT support services?
IT support services assist organisations in troubleshooting and resolving their tech problems. An on-premises engineer can provide IT assistance in person, while an IT support helpdesk can do so remotely. IT support services are typically split into several lines (1st line, 2nd line, etc.), depending on how complex the IT issue being handled is.
What are the types of IT services?
Remote IT support is provided by phone, online chat, or a remote access application such as TeamViewer. On-premises IT services involve an engineer traveling to your site and fixing your IT in person. Managed IT services are more extensive and include networking and cloud services management, in addition to the previously stated break/fix and day-to-day IT support.
Do I get a dedicated support executive?
We can’t speak for other IT companies, however, at Carden IT Services, every client gets their own personal IT support manager who communicates with our team of expert IT professionals. This means that no matter what element of your IT you need help with, you’ll always talk with a familiar individual who will then contact the appropriate department (cybersecurity, cloud services, telecoms etc.)
Do you have IT support experts in Sussex who can visit our office?
Yes, the majority of our team is based out of our head office in Brighton, East Sussex. If you are a business based in Sussex, London or the South East, our engineers can travel to your premises and assist with hardware installations, networking and other on-premises tasks.
I have team members who work outside of Brighton, Sussex and London - does your IT support still cover them?
Yes, the vast majority of today’s IT queries can be solved remotely, either over the phone or via a remote access tool. This means we can give you the same great support service wherever your team are located. While we love working with local businesses, we can still offer support if you have team members that aren’t in the local area.