Client Info
This client is a jobs board based in Brighton. Their mission is to provide applicants with the best local job opportunities. Their service is free and is an excellent resource for job seekers to browse listings from employers across the South East.
- Client: Brighton-Based Recruiter
- Category: IT Support, Cloud Computing, Managed IT Services
Client Info
What Services Do We Provide?
Carden IT Services have been providing managed IT support to this recruitment company since 2018.
When we first began working together, we were taking over from their previous IT provider. As with every new partnership, we started by performing a complete audit of their systems — examining every device, server, and piece of software to understand the full scope of their infrastructure.
One of their key concerns was the ongoing frustration caused by recurring IT problems. Our goal was to transform their technology from something that demanded daily attention into a stable, fully managed system that worked seamlessly in the background.
To achieve this, we implemented a fully managed IT service model. Our first major project involved consolidating several outdated physical servers into a single virtualised server. This not only improved efficiency but also reduced energy costs and freed up valuable office space.
We took time to understand how their business operated, what challenges they faced, and what goals they were aiming for. Using these insights, we developed a tailored IT support plan to resolve their immediate issues, improve long-term performance, and strengthen overall security.
How Do We Support Their IT?
We now provide this recruitment company with a proactive, end-to-end IT support package. This covers every level of their infrastructure — from individual user devices to cloud-based services and networking. With complete oversight, our team can trace and resolve issues directly, without relying on third parties or external providers.
This unified approach means they only ever need to contact one support team — ours — to handle everything from troubleshooting to upgrades.
In addition to remote monitoring and support, they also purchase on-site support hours each month. Our engineers visit their offices regularly to perform system tune-ups, install new equipment, assist with in-person training, and address any issues that can’t be resolved remotely.
"The team at Carden IT Services are very professional and have a very quick response rate. The service we have received is second to none and the team will always go above and beyond to support us. We would highly recommend Carden IT Services to any businesses looking for great IT support"
Brighton-Based Recruiter
