Client Info
A well-established financial services firm has been providing mortgage and insurance brokerage support for over 25 years. They advise customers on all aspects of the mortgage process — from first-time buyers to those looking to re-mortgage or expand into buy-to-let properties.
- Client: Financial Services Company
- Category: Cloud Computing, IT Support, Managed IT Services, Telecoms
Client Info
What Services Do We Provide?
Carden IT Services have been supporting this financial services firm’s IT systems for over seven years. When we first partnered with them, they were dissatisfied with their previous IT provider and concerned about escalating costs. We were able to offer them a more reliable and cost-effective support solution.
As part of our initial improvements, we migrated their email system to Microsoft 365 and upgraded their outdated Windows 2008 servers. More recently, we transitioned all their data to SharePoint and integrated their devices into Microsoft Azure for secure, cloud-based management.
How Do We Support Their IT?
In August 2020, we assisted with the company’s full IT infrastructure migration during their office relocation. With their server already hosted in the cloud, their staff were able to continue working remotely throughout the move without interruption.
Over two days, our engineers decommissioned the existing hardware, transported it to the new premises, and reassembled it in the same configuration. Ahead of the move, we pre-installed additional cabling and network ports to ensure every workstation could be connected efficiently.
We also deployed new Wi-Fi access points to improve signal strength and coverage across the office. To support faster and more reliable connectivity, we implemented a GFast fibre line — a high-speed FTTC solution that doesn’t rely on a PSTN connection, aligning with the UK’s upcoming PSTN switch-off. This ensured ample bandwidth and scalability for future growth.
Once the network was live, our team reinstalled and tested all PCs, connecting them to the new environment. The business was able to resume operations immediately after the move with zero downtime.
In addition to ongoing IT support, we also provide complimentary services to a charitable organisation connected to the client, maintaining their devices and remote desktop server.
"It takes a lot to change IT support companies because it’s normally a whole load of pain to make the transfer - things can easily get lost and business disrupted. We were sufficiently disappointed with the incumbent company and liked Carden IT a lot, even though we were one of their early customers, they convinced us to make the switch. That was over seven years ago now and it’s been a pleasure to see how the company has grown and flourished.
Throughout it all, they have delivered us a consistently excellent service. Even as they have grown and they have introduced layers of support, their management have always remained present, accountable and available when required. The relationship is built from mutual respect and very valued at our end.
They now know our business so well that they can anticipate what we require and do the work in the background to make any transition as seamless as possible. They are responsive and their people know how to escalate before an issue becomes a problem.
Our IT requirements have changed over the years. We are cloud-based and individual machines hardly have to be supported. Most of the work is strategic and long-term and Carden IT have made that transition extremely well. We have no hesitation in highly recommending Carden IT and expect them to be our close partners for a long time."Brighton Financial Services Company
