Not every company needs a full-time IT expert. But when tech issues pop up, waiting for a specialist to arrive and fix them can be costly and time-consuming. That’s where our remote IT support comes in. As part of our managed IT service, businesses get quick access to our IT helpdesk. Here, our skilled IT engineers can check and sort out problems from afar.
Last year, we solved most issues in less than 15 minutes. We can often fix IT troubles quickly from a distance, thanks to our team’s know-how, remote checking tools, and access software. This approach saves your company money and provides fast help when you need it. If we can’t fix something remotely, we’ll send a dedicated IT engineer to your location. Our Brighton office means we can reach our clients in Brighton, Sussex, and London swiftly.
“Carden IT are friendly, professional, and an excellent addition to our work family. They are reliable, and hardworking, and they adapt to the way our firm works, even when it comes to additional training on our bespoke internal software.”
“We've been a client of Carden IT Services for nearly 10 years. We have got to know the staff and directors very well and have complete faith in their abilities. Our IT issues are fixed both quickly and effectively to minimise down time. Carden’s response times are second to none and when we need their help, they can often fix the issue remotely during the first phone call.”
“When we started in April 2012, we required a number of services to host our email, files and case management system. Carden were very helpful in saving on initial outlay when starting the business, using one machine to host two server systems on a high-equipped Dell machine, which had considerable cost savings.”
“Reliable IT is vital for our team to be able to work well. Partnering with Carden IT has freed up time for us to focus on our actual work while they take care of the day-to-day IT. On top of their technical expertise, they are always friendly, both in person and over the phone, and keep us updated with the work they are doing and why it is required.”
“We have used Carden IT for many years, and they have developed a very good system for our everyday use. Whether at work or working from home, we can log in to our IT system and stay in communication with our staff. Due to the good service and reliability, we switched our landlines and mobiles to Carden IT.”
“Having taken over from our previous IT support, we have been very impressed with the quality of service and reliability of Carden. Very efficient, flexible, and friendly! They have put in systems that we never had before, allowing us to get on with our work feeling reassured that we are protected and up to speed.”
“We have been working with Carden for a couple of years and lately have been working closely with their director Scott in a complex project involving a third-party source. He's been amazing! Going above and beyond is an understatement for what he has done! We would definitely recommend them to anyone that needs IT support.”
“We have used Carden IT Services for a number of years, and have always found their services to be honest, reliable, and cost-effective. Their knowledge of our systems and flexibility has kept downtime during office hours to a minimum, and we are very pleased with the out-of-office service provided.”
“We have been using Carden IT services for a few years now and have found their services to be excellent. They manage our phone system and provide us with IT support. The support team is friendly and very professional. We were so impressed that we moved our website hosting to them. A great company - highly recommended.”
“As well as reliably keeping our IT system running healthily, Carden IT Services did a great job migrating our Microsoft Outlook accounts to the Office 365 cloud-based system. We have been really impressed by their efficient and friendly operation and very pleased with how smooth the whole process has been.”
“The team at Carden IT Services is very professional and has a very quick response rate. The service we have received is second to none, and the team will always go above and beyond to support us. I would highly recommend Carden IT Services to any business looking for great IT support.”
“We moved over to Carden a few months ago and every member of our company has nothing but positive things to say about Carden and their team. We are a small but growing business and Carden help us prioritise the need for new equipment and suggest alternatives we didn't even know existed, that won't break the bank!”
What are IT support services?
IT support services assist organisations in troubleshooting and resolving their tech problems. An on-premises engineer can provide IT assistance in person, while an IT support helpdesk can do so remotely. IT support services are typically split into several lines (1st line, 2nd line, etc.), depending on how complex the IT issue being handled is.
What are the types of IT services?
Remote IT support is provided by phone, online chat, or a remote access application such as TeamViewer. On-premises IT services involve an engineer traveling to your site and fixing your IT in person. Managed IT services are more extensive and include networking and cloud services management, in addition to the previously stated break/fix and day-to-day IT support.
Do I get a dedicated support executive?
We can’t speak for other IT companies, however, at Carden IT Services, every client gets their own personal IT support manager who communicates with our team of expert IT professionals. This means that no matter what element of your IT you need help with, you’ll always talk with a familiar individual who will then contact the appropriate department (cybersecurity, cloud services, telecoms etc.)
Do you have IT support experts in Sussex who can visit our office?
Yes, most of our team is in Brighton, East Sussex. If your business is in Sussex, London, or the South East, our engineers can come to your place to help with things like setting up computers, sorting out your network, and other tasks that need to be done in person.
I have team members who work outside of Brighton, Sussex and London - does your IT support still cover them?
No problem! We can solve most IT issues remotely, either on the phone or using a remote access tool. This means we can give you great support no matter where your team is. We’re happy to help local businesses, but we’re also here for you if your team is spread out.
