Choosing a good IT support provider can be the difference between your business’s success and failure. Here are 7 reasons why Carden IT Services is the right choice.
1. Service Level Agreements
The worst part of something going wrong is not knowing how long it will take to fix. Luckily, every one of our support contracts is governed by our service level agreements. These are discussed with you ahead of time to match your business needs and your budget.
2. Proactive Approach
While many managed service providers are happy to provide break/fix cover, addressing problems after the fact once they’ve already become business critical, we like to take a proactive approach. We don’t just fix things; we try to make sure they never break in the first place.
With a combination of IT best practices, regular site visits and advanced remote monitoring tools, we can predict problems before they occur. We identify out of date hardware and software and update and replace them. We locate problem areas and provide proven solutions. We find network vulnerabilities and plug them before hackers can exploit them.
3. Dedicated Account Managers
No matter which support package they’re on, all our clients have their own dedicated account manager.
From their first site visit onward, your account manager works to understand your business, its priorities, its future goals and its technological strengths and weaknesses. From there, they build a bespoke IT support plan for you and remain your main point of contact whether you’re booking a telecoms engineer, ordering a new server or having a new phone line installed.
4. In-House Team
Unlike many providers of IT support, we don’t outsource our work to overseas call centres. When you call our UK helpdesk, they’re in the same office as our account managers and our on-site engineers. This allows us to share expertise more easily and ensures that knowledge is passed on from call to call as our team get to know you and your business.
5. Remote and On-Site Support
Hands-on help is great, and we make regular site visits to all our clients to help with tasks like installing new equipment, tidying server cabinets and running cables. But in a world of high-speed internet and cloud services, most problems can be fixed remotely by our helpdesk experts.
When you call in, our first line engineers will raise a support ticket and in most cases can fix the problem there and then, either by talking you through the steps required or, if needed, accessing your machine through a remote access tool and fixing it for you. We only ever make you wait for an on-site engineer if it’s for a problem we can’t fix remotely.
6. Flexible and Scalable Support Plans
An important part of IT support is its ability to scale. A small business might start with limited resources and, if successful, find themselves moving to a new office and hiring 20 new employees a year or two later.
At Carden IT Services, we provide support for businesses of all sizes, from sole traders to multi-premises organisations with a presence on two or more continents. As such, we know how to scale our support with you. Your account manager will conduct regular reviews with you as your business grows and make recommendations as and when your technology or support needs an upgrade.
7. A Decade of Experience
Founded in 2009, Carden IT Services have been providing expert IT support for over 10 years. During that time, we’ve grown from a two-person team to an IT powerhouse providing IT support in Sussex, London, and New York. We grew quickly from simple break/fix computer repair to a full spectrum managed service provider, providing not just IT support but business telecoms, WiFi, managed print services, cyber-defence, and digital marketing.
We’re always happy to talk over our support options, speak to our team today to find out what expert IT support could bring to your business.
