In our last newsletter, we mentioned we were launching a support portal, coded from the ground up to make it easier for our clients to meet their support team (virtually), view, log and update their tickets, request a call, request quotes, view their contracts, and access some of the vast array of knowledge that our team possesses.
Phishing attacks are still the number one method of gaining access to a company’s systems and data. No company is safe from phishing and the recent move away from the office has only made this clearer to many of them.
We’re dedicated to not just providing our clients with the best IT solutions but also sharing with them the knowledge they need to use them in the most productive way.
We’ve recently overhauled how we organise our support services to make them simpler to understand and more efficient for our customers.
At Carden IT Services, we’re always investigating new tools to help improve our customers’ experience. The latest tool we’ve added to our IT support stack is Datto RMM.