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What Are The Benefits of Remote IT Support?

Is remote IT support the best option for your company?  In this article we’re going to cover some of the most prominent ways that businesses benefit from remote IT support, based on real feedback from our customers. 

Reduced Costs
If you hire your own in-house IT staff, you will have to pay for recruitment, benefits, training, holidays, sick pay and more. Your business can save money by paying a managed service provider like Carden IT Services a fixed monthly fee for remote IT support. 

The IT Support You NeedWhen You Need It
Your IT requirements can fluctuate, resulting in insufficient work for an in-house IT manager. However, the operation of your company is heavily reliant on your IT systems. In such a situation, you would have to pay for expensive emergency assistance in the event of a critical failure. This would not be the case if you were outsourcing to a third party. You have unlimited access to remote IT technicians. You can be confident that a team of professionals will always be on hand to track the processes and address any issues as and when they occur. 

Focus On What Is Important To Your Business
As a business owner your time is precious, and where possible it should be spent on important business tasks such as training your employees and delivering great customer service. You should not have to be wasting your time dealing with computer problems. Choosing remote IT support services would free up your valuable time and let you finally concentrate on increasing your business. 

Boost Your Productivity
IT problems can quickly eat into your profits. The downtime caused by faulty hardware or poorly configured software can have a serious effect on the productivity of a workplace. Our IT team can make sure that you get the right hardware and the right software from day one, eliminating this downtime. 

Get Instant Help
Remote IT support can fix issues quickly, getting you back to operating at full capacity. In fact, last year, Carden’s average time to resolve an IT issue remotely was less than 15 minutes. 

Stay On Top Of The Latest Technological Advances
The IT landscape is constantly changing, with technology advancing at a breakneck pace. How can you determine whether a new product, software update, or app will help your business? If you only have a single IT staff member in your organisation, you’re relying on them to stay up to date with all the latest enterprise technology advancements. Your managed IT support service provider can assist you in this area as well. With the benefit of the combined knowledge of their entire team and their experience with a variety of different industries and technologies – both the tried-and-tested and the cutting edge. A dedicated IT support provider can provide you with the most up-to-date knowledge and advice. 

Additional Services
As well as remote IT support, at Carden IT Services we also supply on-site engineering support where needed. Our engineers can install hardware, perform server upgrades, and carry out security audits – all to a professional standard with detailed documentation. 

We can also assist with planning and implementing disaster recovery services. In addition, we can help with training your staff on new technologies and processes or give you the benefit of our expertise when making procurement decisions. Our partners in the larger Carden IT Group can supply business telecomsWiFi hotspots, managed print services, digital marketing, and more. Getting multiple services from us not only gets you some great savings, but it also means you have a single point of contact for all things technological across your business. 

Get Long Term Solutions To Reoccurring Problems
Is your current IT approach focused on the break/fix model? If this is the case, your company and employee morale will suffer, resulting in a lengthy period of expensive downtime. Unlike break/fix emergency IT support where you pay them every time you use their services, our IT services are paid for as a set fee which gives you access to unlimited remote support. This incentivises us to find solutions which provide long-term stability rather than quick fixes.

Interested In Remote IT Support?

If you’re interested in remote IT support, Carden IT Services’ expert team will be happy to assist you. Get in touch today to learn about our different IT support packages.

Author: Dave King

Dave King is the Co-Founder and Director of Carden IT Services and the wider Carden IT Group. Dave has over 18 years’ experience in business IT networks with a focus on IT consultation and disaster recovery planning/testing.