Why IT Support Is Important For Small Law Firms

Why IT Support Is Important For Small Law Firms

At Carden IT Services, we provide our IT expertise to businesses of all sizes, across a variety of industries. One sector where the need for IT expertise has been growing at a rapid rate is the legal sector. Some firms may not have the resources of the magic circle firms, but they have the same need for IT support.  

Let’s take a look at some of the benefits of managed IT services and IT support for law firms.

Remote Work

When your team members work from various locations, having an IT system that is easily accessible is important. But it’s critical that it remains secure. Your employees should have the same experience whether they are at the office, in court, or meeting with a client. Techniques like conditional access control and remote desktops have helped our customers adapt to a remote work environment while staying secure. 

Improved Productivity

Productivity is important to every organisation, and a legal practise is no exception. With managed IT support, a legal company can spend less time dealing with computer and software issues and more time focusing on work that is critical to their business’s success. Eliminating network and software crashes can help a company’s productivity skyrocket. And when employees receive quick resolutions to their IT support requests, they feel less frustrated. 

Essentially, if you can improve the productivity of your computer systems, you can increase your profit. We can help by enhancing the productivity of your IT and using modern technology to automate repetitive office tasks. This allows your lawyers to focus more on their billable hours. 

Cloud Data Backups

Law firms needs an effective and secure backup solution for the large amount of sensitive data they handle. As part of Carden IT Services’ technical support service for law firms, we provide a variety of data backup options. This includes public, private and hybrid cloud solutions. With cloud storage, you can access your documents from anywhere and all your data is transferred over an encrypted connection. 

Immediate IT Support

When you partner with a managed IT provider like Carden IT Services, you get access to a remote IT helpdesk. When you raise an IT ticket (by either email or phone), our engineers can start finding a solution immediately. Almost all modern IT queries can be resolved remotely, so there’s no need to waste time waiting for an engineer to travel to your offices. 

Email Security

Today, solicitors communicate mostly through email. While this allows for faster communication; it also exposes law firms to the risk of email phishing or compromised email accounts. 

Compromised email systems can result in the theft of sensitive information like passwords. It could also cause malicious redirection to fraudulent websites from phishing emails, and the spread of malware. You can significantly reduce the risks of these email-based threats, with professional email security services.  

Cyber Essentials

Carden IT Services is an approved provider of Cyber Essentials certification. Cyber Essentials is a UK government-backed scheme to ensure that businesses are meeting the minimum requirements for cybersecurity. 

As of Lexcel 6.1, Cyber Essentials certification is recommended for all law firms. Our team can help make your systems compliant with the scheme. They can also work through the application process with you to help you gain full Cyber Essentials certification for your firm. 

Protect Your Clients’ Data

As a law firm, you handle sensitive client information every day. This data must be kept safe and secure. As more firms transition to remote work, the chance of a security breach increases. If something goes wrong, you risk a potential malpractice lawsuit. 

Our team can help develop comprehensive cyber-defence and data access policies. These help to lock down your data and protect your organisation and clients from the risk of data breaches. Adequately protecting your clients’ data is key area of regulatory compliance. 

Improve Your Customer Service

A client’s experiences with a legal firm will often influence future work and referrals. It can make all the difference when legal practitioners can provide better client communication and carry out activities with ease thanks to well-supported IT.

Why You Should Choose Carden IT Services

Here are just three reasons law firms should choose Carden IT Services as their new managed IT provider. 

  • Experience in Your Industry
    We already have experience providing expert IT support for other law firms. Our IT technicians will already be familiar with the solutions we have implemented for other law firms and will be able to offer rapid and effective improvements and resolutions. 
  • Certifications
    We are a Cyber Essentials certified provider and can help your firm meet the compliance standards for your own certification.
  • Experience with Legal Software
    Our technicians won’t need to go through a steep learning curve to familiarise themselves with your legal software. Our team has experience supporting a variety of legal and accounting software for our clients.

Searching for a new IT provider? Want IT consultancy? Need guidance on choosing new accounting software? Want to make the most of cloud computing? Carden IT Services can help! 

Speak to our team today to learn more about our managed IT services for the legal industry. 

Author: Dave King

Dave King is the Co-Founder and Director of Carden IT Services and the wider Carden IT Group. Dave has over 18 years’ experience in business IT networks with a focus on IT consultation and disaster recovery planning/testing.