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Does Your IT Support Provider Do This?

When businesses switch their managed IT support over to Carden IT Services, they’re often pleasantly surprised at the scope of our service delivery.

If you’ve been stuck with the same managed services provider for years, you can lose sight of what else is on offer. So, ask yourself, does your IT company give you…  

  • A Dedicated Account Manager 
    As a new Carden IT Services client, you’ll be assigned your own dedicated account manager. This gives you a single point of contact for everything technological in your business. No more being passed back and forth between different departments or engineers. You can simply call your account manager and let them know what you need.Your account manager will also spearhead any major IT project management that is required. For example, organising your business’s migration to the cloud. All of our account managers are also technically skilled, so they can assist you without needing to refer elsewhere.
  • A Proactive Service 
    Too many providers rely on a break/fix approach to business IT support. They wait for something to go wrong, and then you have to sit there and wait for them to fix it. At Carden IT Services, we don’t think this is good enough.  We pride ourselves on our proactive IT support package. The majority of IT issues in a modern workplace can be prevented by addressing weaknesses ahead of time. That’s why we are constantly working to improve and fortify our client’s networks through proactive maintenance. 
  • Remote IT Support Partner
    Sometimes, you need an engineer physically present to deal with hardware, upgrades and other on-premises elements of your network. However, over 99.9% of IT queries can be solved remotely by a service desk. If you’re a company in central London, you don’t want to wait for an engineer to make their way through traffic. Especially if it’s just to fix something that could have been easily solved remotely.At Carden IT Services, our remote IT support team are able to address almost all IT tickets remotely. We still have London IT support engineers ready to respond when there is on-premises IT support required.
  • Round The Clock Monitoring 
    Cyber criminals don’t follow a 9-5 schedule, so why should your IT support? Companies are suffering an increasing number of ransomware attacks every year, so you need constant network monitoring in order to keep your systems and your customers safe. At Carden IT Services, we offer 24/7 network monitoring services. Any suspicious activity is flagged for immediate review by our cyber-defence team.
  • Cyber Essentials Certification 
    More and more industries are now requiring that their members have Cyber Essentials certification. Cyber Essentials is a UK-government scheme certifying that its members have implemented cybersecurity best practices. Not only is Carden IT Services a Cyber Essentials-certified provider of outsourced IT support, we can also help your business obtain its own Cyber Essentials certificate.
  • A Complete Enterprise Technology Solution 
    We provide best in class IT services in London and the South East, but that’s not all we do. Through our partners in the wider Carden IT Group we can also provide you with a wide range of enterprise technology services. This includes; business telecoms, managed print, and digital marketing.
  • Disaster Recovery Services 
    Maintaining business continuity during and after a disaster is vital to ensuring your business’s survival. A disaster could be anything from an office fire to a data breach. At Carden IT Services, we offer disaster recovery services, including data backups and cloud solutions to keep your network available even if your hardware is inaccessible. This includes Disaster Recovery as a Service, which use cloud computing platforms to enable your team to continue working during and after a disaster. Medium and small businesses which use professional services for their disaster recovery are far more likely to survive. If your current provider doesn’t include disaster recovery in their IT services, you need a new IT provider!  

From the list above, you can probably tell that Carden IT Services offer an extensive managed IT package. We give you much higher service levels than your standard IT support company – from our response times to our customer service.   

If you’re looking for better IT support in London or would just like to find out more about Carden IT Services, speak to our team today. Let us take care of the IT support, while you take care of running your business.  

Author: Dave King

Dave King is the Co-Founder and Director of Carden IT Services and the wider Carden IT Group. Dave has over 18 years’ experience in business IT networks with a focus on IT consultation and disaster recovery planning/testing.